Frequently Asked Questions

What materials are Luanard jewelry made from?

Materials vary depending on the product.

Our jewelry may include materials such as:

Gold-plated brass
White gold-plated brass
Sterling silver posts
Zinc alloy
Moissanite
Cubic zirconia
Rhinestones
Other decorative stones and materials

The exact materials used are listed on each product page.

Is Luanard jewelry real gold?

Some of our pieces feature gold or white gold plating over a base metal.

Gold-plated jewelry is not the same as solid gold.

If a product is gold plated, this will be clearly stated in the product description.

What is moissanite?

Moissanite is a gemstone known for its brilliance and strong light reflection.

It has a visual appearance similar to a diamond but is a different material.

Whenever a Luanard product contains moissanite, it will be clearly identified as moissanite in the product description.

Are your stones real diamonds?

Unless a product is specifically described as containing a diamond, it should not be considered a diamond product.

Depending on the design, our jewelry may contain moissanite, cubic zirconia, rhinestones, or other decorative stones.

Please review the materials section on each product page before purchasing.

Will Luanard jewelry tarnish?

The appearance and longevity of jewelry depend on the materials, frequency of wear, individual skin chemistry, and how the piece is cared for.

Plated jewelry may gradually experience fading, tarnishing, or changes in finish over time.

To help preserve your jewelry, we recommend following our Jewelry Care Guide.

Can I wear my jewelry in the shower or while swimming?

Unless a product is specifically described as waterproof, we recommend removing your jewelry before:

Showering
Bathing
Swimming
Exercising
Entering pools or hot tubs

Water, chlorine, salt water, cosmetics, and chemicals can affect the finish and plating of jewelry.

How should I care for my jewelry?

To help maintain the appearance of your jewelry:

Keep it away from water where possible
Avoid direct contact with perfume
Avoid lotions and cosmetics
Avoid household cleaning products
Remove jewelry before swimming or showering
Store pieces separately
Clean gently with a soft, dry cloth

For more detailed information, please visit our Jewelry Care Guide.

How do I choose the correct ring size?

We recommend using our Ring Size Guide before placing your order.

Please measure carefully before purchasing, as we do not accept returns or exchanges when the customer selects an incorrect size.

If we send a size different from the one shown in your order confirmation, please contact us.

Can I return an item if I change my mind?

No.

All Luanard sales are final except in eligible cases involving:

Items that arrive damaged
Verified manufacturing defects
Incorrect items sent by us
Incorrect size or variation sent due to our fulfillment error
Missing items caused by a fulfillment error

We do not accept returns because of a change of mind, personal preference, or an incorrect size selected by the customer.

Please review our Refund & Return Policy before ordering.

What should I do if my jewelry arrives damaged?

Please contact us within 7 days of confirmed delivery.

Include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging
Video evidence if reasonably requested

If we confirm that the item arrived damaged or contains a manufacturing defect, we will provide an appropriate resolution in accordance with our Refund & Return Policy.

What counts as a manufacturing defect?

A manufacturing defect may include issues such as:

Broken clasps upon arrival
Missing stones upon arrival
Broken components upon arrival
Significant assembly defects
Structural defects present when the item is received

Normal wear, damage after delivery, scratches caused by use, fading of plating, or damage caused by water, cosmetics, chemicals, impact, or improper care are generally not considered manufacturing defects.

How long does shipping take?

Our estimated delivery time is up to 12 business days after your order has been shipped.

Please note that order processing takes place before shipment.

Occasional carrier, customs, holiday, weather, or logistics delays may affect delivery times.

How can I track my order?

Once tracking becomes available, we will send you a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take some time to update after the shipment is created.

Why did I receive only part of my order?

Some orders may be shipped in more than one package due to fulfillment or logistics arrangements.

If this happens, different items may arrive at different times and may have separate tracking information.

What happens if my package says delivered but I cannot find it?

First, please check:

Your delivery location
Your mailbox or mailroom
Reception or building management
Household members
Nearby locations where the carrier may have left the package
Neighbors, where appropriate

You should also contact the carrier.

If you still cannot locate your package, contact us and we will review the available tracking information.

Can I change my order after placing it?

We cannot guarantee that an order can be changed once processing has begun.

Once an order has been shipped, we generally cannot change the delivery address or product selection.

Can I cancel my order?

Please contact us as quickly as possible if you need to cancel an order.

Cancellation is not guaranteed once fulfillment processing has started.

If the order has already shipped, it cannot normally be cancelled.

Do you ship internationally?

Shipping availability depends on the destination.

Available shipping destinations will be shown during checkout.

International customers may be responsible for customs duties, taxes, VAT, brokerage fees, or other import charges unless otherwise stated at checkout.

Will I have to pay customs or import fees?

International orders may be subject to charges imposed by the destination country.

These may include:

Customs duties
Import taxes
VAT
Brokerage fees

Unless stated otherwise during checkout, these charges are the customer's responsibility.

Can I return earrings?

For hygiene reasons, earrings cannot be returned or exchanged after delivery except where they arrive damaged, contain a verified manufacturing defect, or the wrong earrings were sent.

What if I ordered the wrong ring size?

Customers are responsible for selecting the correct ring size.

We do not normally accept returns or exchanges when an incorrect size was selected by the customer.

Please use our Ring Size Guide before ordering.

If Luanard sends a different size from the one shown on your order confirmation, contact us within 7 days of delivery.

Can I return part of a bundle or set?

Bundles and sets are subject to our Refund & Return Policy.

A product is not eligible for return simply because you no longer want one piece from a set.

If an individual item within a bundle arrives damaged, defective, or incorrect, the remedy will generally apply only to the affected item unless the issue materially affects the entire set.