Shipping policy

Shipping Policy

Last updated: August 24, 2026

At Luanard, we aim to make the delivery process as clear and reliable as possible.

Please review this Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed before shipment.

Processing may include:

Order verification
Payment confirmation
Product preparation
Packaging
Fulfillment processing

Once your order has been processed and shipped, you will receive shipping confirmation where available.

2. Delivery Time

Our estimated delivery time is up to 12 business days from the date your order is shipped.

In many cases, orders may arrive sooner.

Delivery time may vary depending on:

Destination
Carrier performance
Local delivery conditions
Customs processing
Public holidays
Weather conditions
Other circumstances outside our reasonable control

Delivery estimates are not guaranteed unless expressly stated otherwise.

3. Processing Time and Delivery Time

Please note that processing time and delivery time are separate.

Orders may require processing before they are handed over to the shipping carrier.

The estimated delivery period of up to 12 business days begins after the order has been shipped.

4. Shipping Confirmation and Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking information to update after your order has been shipped.

In some cases, tracking may not show movement immediately even though the package is already in transit.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

Full name
Street address
Apartment or unit number
City
State or region
ZIP or postal code
Country
Telephone number where required

If you notice an error in your shipping information, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

6. Incorrect or Incomplete Addresses

Luanard is not responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.

If a package is returned, delayed, or cannot be delivered because of an incorrect address, additional shipping charges may apply where permitted by law.

7. Multiple Shipments

In some cases, products from the same order may be shipped separately.

This may occur due to:

Product availability
Fulfillment location
Packaging requirements
Logistics arrangements

If your order is divided into multiple shipments, you may receive separate tracking information.

Receiving one package does not necessarily mean that the remainder of your order is missing.

8. Delivery Delays

Although our standard delivery estimate is up to 12 business days, occasional delays may occur.

Possible causes include:

Carrier delays
Customs inspections
Severe weather
Peak shopping periods
Public holidays
Transportation disruptions
Local delivery issues
International logistics disruptions

We will make reasonable efforts to assist customers where significant delivery issues occur.

However, Luanard cannot guarantee delivery dates when delays are caused by events outside our reasonable control.

9. Customs and Import Charges

International shipments may be subject to:

Customs duties
Import taxes
VAT
Brokerage fees
Other charges imposed by local authorities

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Luanard does not control customs charges or import requirements imposed by destination countries.

10. Customs Delays

Customs processing may occasionally delay an international shipment.

Such delays are outside the direct control of Luanard and the shipping carrier.

Customers are responsible for providing any information requested by local customs authorities where necessary.

11. Packages Marked as Delivered

If tracking information shows that your order has been delivered but you cannot locate it, please:

Check the delivery location carefully
Check with household members
Check with neighbors where appropriate
Check reception, mailroom, or building management
Contact the shipping carrier

You should also contact Luanard so we can review the available tracking information.

A package marked as delivered by the carrier is not automatically considered lost.

12. Lost Packages

If tracking does not show delivery and your package appears to be lost in transit, please contact us.

We may review the shipment with the applicable carrier or fulfillment provider.

Any refund, replacement, or other resolution will depend on the circumstances of the shipment and our Refund & Return Policy.

13. Damaged Packages

If your package arrives visibly damaged, please photograph:

The outer shipping package
Shipping label
Product packaging
Damaged product

Claims involving damaged items are handled according to our Refund & Return Policy.

14. Refused Deliveries

If a customer refuses delivery without prior authorization from Luanard, the order may not automatically qualify for a refund.

Any costs associated with return shipping, customs, storage, or redelivery may be deducted from an applicable refund where permitted by law.

15. Unclaimed Packages

Customers are responsible for collecting packages where collection from a carrier, postal office, pickup point, or customs office is required.

Packages that are returned because they were not collected may be subject to additional shipping costs.

16. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after fulfillment processing has started.

Once an order has been shipped, the shipping address generally cannot be changed by Luanard.

17. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping rates may depend on:

Destination
Order value
Shipping method
Promotional offers

We may occasionally offer free shipping promotions subject to specific conditions.

18. Shipping Restrictions

We reserve the right to restrict shipping to certain:

Countries
Regions
Addresses
Postal areas

where shipping is unavailable, legally restricted, or operationally impractical.

If we cannot ship an accepted order to the provided destination, we will contact you and issue an applicable refund.

19. Business Days

For purposes of this Shipping Policy, business days generally exclude Saturdays, Sundays, and applicable public holidays.

Therefore, a delivery estimate of up to 12 business days does not necessarily mean 12 calendar days.

20. Contact Us

If you have questions regarding your shipment, tracking, or delivery, please contact:

Luanard

Email: support@luanard.com

Website: [YOUR STORE DOMAIN]

When contacting us regarding an order, please include your order number so we can assist you more efficiently.